The Consumer has the right to withdraw from the contract, without any penalty and with no need to specify the reason, within 14 business days from the receipt of the purchased products, on the basis of correctness and good faith, and upon written notice via email to the address email@example.com or through the specific function available in “my orders”.
In the communication the Customer must indicate the Order number and the products which are intended to be returned.
Our Customer Service, within 48 business hours, will contact the Consumer to arrange the return.
The Consumer must arrange to ship the purchased products properly packed in their original package, via a carrier of their choice and at their own expense, within 14 business days from the manifestation of the will to return them.
Before returning the purchased products, the Customer must check that:
- the products are in the same condition as when they were received;
- the products have not been used, even partially;
- the package used for the shipping guarantees the integrity of the products.
If the return does not comply with the mentioned conditions, the product will be sent back to the Customer with the charge of the shipping cost and the refund will not be made.
The registered Users can verify the status of the return in their Reserved Area.
The address to send the returned parcels is: Cleca Spa, Viale D. Alighieri, 30, 46010 San Martino dall’argine (MN), to be enclosed is a copy of the order confirmation received via email.
In accordance with the provisions of the Consumer Code, Cleca Spa will proceed to forward the refund request of the amount due to the Consumer within 5 business days from the receipt of the returned products at our warehouse and following a check of the requirements set forth in this paragraph. The time for the refund varies depending on the method of payment used by the User.
The acceptance of the return and the amount of the refund will be communicated via email and credited on the method of payment used by the User for the purchase or via bank transfer on the bank details that the Consumer communicates to Cleca Spa.
See the sections “Method of payment” and FAQ for further information on the procedures and refund time..